Returns & refunds

Sometimes a product turns out not to be the right choice. Gardens of Ibiza gladly offers you the option to return or exchange your order. Returns do have an impact, through transport, handling and the risk of damage. That is why we describe our products as clearly as possible, and why we would like to hear from you before you return something, so we can understand what went wrong.

Return costs

If you return a product because you changed your mind, the return costs are for your account:

• Plants and small items: free when you bring them to our warehouse in Sant Carles, or €59.95 when we collect them
• Big bags of soil, compost and mulch: €197 per truck, up to 8 big bags
• Big bags of premium mulch: €115 per truck, up to 4 big bags
• Big bags of gravel: €121 per truck, up to 4 big bags
• Flagstones: €212 per pallet trip

If a product arrives damaged, or we delivered the wrong product, the return is of course free of charge.

Your right of withdrawal

You have the right to withdraw from your purchase within 14 days, without giving a reason. This period starts on the day you, or someone you designate other than the carrier, receive the products.

To use this right, please let us know clearly that you wish to withdraw, for example by email to info@gardensofibiza.com. You may use the European model withdrawal form, although this is not required. It is enough to send your message before the 14 days have passed.

Condition of returned products

• Big bags can only be returned unopened and unused. Once soil, mulch or gravel has been spread or mixed, it can no longer be returned.
• Plants must be returned in their original pot and in the condition in which you received them.
• Flagstones must be returned complete and on the pallet.

You are only responsible for any loss in value caused by handling the products beyond what is needed to check their nature and quality.

Services

Services such as garden design, maintenance and installation that have been fully carried out within the 14-day period, with your express consent, cannot be withdrawn. We will always make you aware of this before we start.

Your refund

We will refund all payments you made, including the original delivery costs, within 14 days of receiving your withdrawal. If you chose a delivery method more expensive than our standard delivery, we refund the standard delivery cost only. If you return only part of your order, the delivery costs are not refunded.

We refund using the same payment method you used, unless agreed otherwise, without any extra fees. We may wait with the refund until we have received the products back, or until you have shown that you have sent them.

Please return the products within 14 days after telling us you wish to withdraw.

Damaged or wrong delivery

Please check your order when it is delivered. If something is damaged or not what you ordered, let us know within 48 hours with a photo, by email or WhatsApp. We will then arrange a replacement or refund at no cost to you. Your legal guarantee rights remain fully in place.

Plants are living products. We deliver them healthy and well cared for. Their development after delivery also depends on watering, sun and soil, so we gladly advise you on the right care.

Exchanges

Would you like to exchange a product? Please contact us by email or phone. Together we will make a new order and plan a new delivery for you.

Wrong delivery address

Did you enter the wrong delivery address? Please contact us as soon as possible. If your order has not been dispatched yet, we will gladly update the address. If the order is already on its way or has been delivered, and a second delivery is needed, our standard delivery costs apply again.

Contact

For returns, exchanges or questions, please contact us first at info@gardensofibiza.com or call +34 971 943 962. We will gladly help you and tell you how and where to return your products.